Terms of Service

Last updated 1 November 2026

These terms are an agreement between you and EnvelopBox, Dar es Salaam, Tanzania ("EnvelopBox", "we", "us"), for your use of envelopbox.com and its related services. By creating an account or using the service, you agree to them. If you use EnvelopBox for an organization, you confirm that you may accept these terms for it.

1. The service

EnvelopBox lets hosts create events, add guests, obtain an invitation card (a ready-made design or one made by our designers), send personal invitations by WhatsApp, SMS or email, see replies, record pledges and contributions (michango), and check guests in at the event with a QR code. Some features, such as sending by EnvelopBox, may depend on third-party services described in our Privacy Policy.

2. Your account

• You must be at least 18 years old and give accurate information.
• Keep your password private. You are responsible for what happens in your account and for the people you add to your event team.
• Tell us straight away at events@envelopbox.com if you think someone else has used your account.

3. Your guests and your messages

• You may add only people you are genuinely inviting to your event, and you must have a lawful reason to share their details with us and to contact them, as the Personal Data Protection Act, 2022 requires.
• Messages sent through EnvelopBox must be about your event. Do not use EnvelopBox to send advertising, spam, or anything misleading, offensive or unlawful.
• If a guest asks not to be contacted, stop sending them messages.
• When you send from your own phone, you send through your own WhatsApp or mobile account and under its terms.

4. Contributions (michango)

• Guests pay contributions directly to the account you choose, such as your M-Pesa, Tigo Pesa, Airtel Money or bank account. EnvelopBox does not receive, hold or transfer that money.
• EnvelopBox only keeps a record of pledges and of payments that guests report or you record. You are responsible for confirming each payment against your own statement and for how contributions are used.
• EnvelopBox is not a party to arrangements between hosts and guests and is not responsible for unpaid pledges, mistaken payments or disputes about contributions.

5. Fees and payment

• Creating an account and events is free. Paid services, such as a card designed by our team, sending by EnvelopBox, SMS and contribution features, are priced as shown in the app and on our website before you pay.
• Fees for an event are paid before the invitations are sent by EnvelopBox. During our launch period some or all services may be free.
• Fees for invitations already sent or a card already designed and approved are not refundable. If something went wrong on our side, contact us and we will put it right or refund the affected part.
• Prices may change; changes do not affect services you have already paid for.

6. Cards, content and designs

• You keep ownership of the text, photos and logos you upload, and you confirm you have the right to use them. You allow us to use them to provide the service, for example to draw each guest's card.
• Ready-made designs and designs our team creates for you remain our work. You may use them for your event, including sharing and printing your guests' cards.
• Do not upload anything unlawful, offensive or that infringes someone else's rights. We may remove such content.

7. Availability

We work to keep EnvelopBox available and your data safe, but the service is provided "as is" and may sometimes be interrupted for maintenance or reasons outside our control, such as mobile network, SMS or internet outages. Message delivery depends on mobile networks and providers, and we cannot guarantee that every message is delivered. Keep your own copy of important information, such as your guest list, which you can download at any time.

8. Liability

To the extent the law allows, EnvelopBox is not liable for indirect or consequential losses, or for losses caused by guests, payment or messaging providers, or events outside our reasonable control. Our total liability for any claim relating to an event is limited to the fees you paid us for that event. Nothing in these terms limits liability that cannot be limited under Tanzanian law.

9. Suspension and closing your account

• You can stop using EnvelopBox at any time and ask us to delete your account at events@envelopbox.com.
• We may suspend or close an account that breaks these terms, for example by sending spam or unlawful content, and will tell you why unless the law prevents us.

10. Changes to these terms

We may update these terms as the service develops. We will show the date of the latest version at the top of this page and tell hosts by email about important changes. Continuing to use EnvelopBox after a change means you accept the updated terms.

11. Law and disputes

These terms are governed by the laws of the United Republic of Tanzania. If you have a complaint, please contact us first so we can try to resolve it. Any dispute that cannot be resolved will be handled by the courts of Tanzania.

12. Contact

EnvelopBox, Dar es Salaam, Tanzania. Email: events@envelopbox.com.